help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not getting text notifications from iPhone 7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2019 22:02 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-12-2019 22:02 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Calls and dairy events show on my fit but charge 2 but texts don’t come up at all. I’ve been through all

the settings and the tab is green to show text notifications but till doesn’t work. I must be doing something wrong. Can any one pls help? I have an iPhone 7 TIA 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-14-2019 09:58

‎07-14-2019 09:58

@Sarahabcdef, a warm welcome to our Community! Sorry for the delay in my reply.

 

Let me help you with your text notifications on your Charge 2 and thank you for checking the settings. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-14-2019 12:28

In response to AlvaroFitbit

‎07-14-2019 12:28

Hi, thank you for your reply. I have tried everything you suggested plus everything more when clicking on the links but it still won’t work. I receive phone calls and diary events but for some reason still not receiving text messages. I don’t what else to do!

Sent from my iPad
Best Answer
0 Votes