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Heartbeat accuracy

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‎07-14-2019 16:18 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-14-2019 16:18 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Hi, 
I have doubted the accuracy of the heartbeat/pulse rate read-out on my Charge2 ever since I got it. So, to test my theory, over the past week I have been wearing my FitBit together with my sports watch which is linked to the sports watch via a chest-band - and the differences in read-out are startling.
The difference in heart rate between the two devices is on average 10 - 20 bpm - with the FitBit always reading lower - especially at the higher level - eg; bpm via chest-strap 155 - bpm via FitBit 131.

Of course, the differences skew all the other data, too!
Has anyone else noticed this?

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‎07-16-2019 08:42 - last edited on ‎01-23-2025 09:39 by Fitbit Moderator

‎07-16-2019 08:42 - last edited on ‎01-23-2025 09:39 by Fitbit Moderator

@RICH-bit, welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your heart rate reading on your Charge 2. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-16-2019 17:46

In response to AlvaroFitbit

‎07-16-2019 17:46

Good morning,

Many thanks for the email - greatly appreciate the info you provided.

I have implemented the tips - now to see if it makes a difference.

Cheers,

Rich

Richard Astbury
rastbury@bigpond.net.au
0412 843 590
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