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Charge 2 not getting text notifications from iPhone

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‎04-07-2019 04:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-07-2019 04:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I had to get a replacement iPhone and I reinstalled the Fitbit app.  Everything was working perfect on Wednesday until my phone overheated and stopped working.  I got another phone thru my insurance.  I reinstalled the Fitbit app on Friday however I am not getting my text notifications on my Charge 2.  I am getting phone call notifications so I know that my tracker is not on DND mode.  I have deleted/reinstalled the app several times, disconnected my Charge 2 from the bluetooth, and ran through all of my settings to make sure everything is set up correctly.  No change.  Please help.  

 

 

Moderator edit: updated subject for clarity

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‎04-07-2019 09:20

‎04-07-2019 09:20

@TheKings Welcome! It's great to see you around! 

 

I will gladly assist you with your notifications and thank you for troubleshooting this. Please try the suggestions in this article to see if they help resolve the issue. 

 

Let me know how it goes.

Alvaro | Community Moderator

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