help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display on Charge 2 not turning on.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-07-2019 17:19 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-07-2019 17:19 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Got up this morning and my Charge 2's display was black. It vibrates when I touch the switch on the side and has been counting steps all day, but I cannot see any information actually on the device. Any ideas? Thanks

 

Moderator Edit: Clarified Subject.

Best Answer
Labels:
0 Votes
6 REPLIES 6

‎04-07-2019 18:32

‎04-07-2019 18:32

Hi, @Bgwill! Two things you can try: restart your tracker a few times in a row and also change your clock face to a different one.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes

‎04-07-2019 18:50

‎04-07-2019 18:50

Had the same issue this weekend. Reached out to support and was told product was out of warranty so I was out of luck...Phone charged screen is black. A defect they won’t support

Best Answer
0 Votes

‎04-08-2019 01:27

In response to ARWSAD

‎04-08-2019 01:27

Not good. Thanks

Best Answer
0 Votes

‎04-08-2019 01:31

In response to MakMak

‎04-08-2019 01:31

Thanks. How do I re-start the tracker? I've tried holding down on the switch on the side, but it just buzzes and I can't tell what's happening with no display. I vaguely remember another fitbit tracker had to be charging to re-start but I can't even tell if it's lined up properly and charging... Further advice would be appreciated.

Best Answer
0 Votes

‎04-08-2019 10:23

‎04-08-2019 10:23

No idea what was wrong but the display just started working agsin this afternoon. Yay!

Best Answer
0 Votes

‎04-30-2019 12:30 - last edited on ‎03-08-2025 09:14 by Fitbit Moderator

In response to Bgwill

‎04-30-2019 12:30 - last edited on ‎03-08-2025 09:14 by Fitbit Moderator

Hello @ARWSAD thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Bgwill and @MakMak.

@Bgwill first of all, I would like to apologize for the delay in the response. I'm very glad your issue has now been resolved. If there's anything else we can do for you, please feel free to reply. 

Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes