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Charge 2 not getting text notifications

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‎02-03-2020 12:51 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-03-2020 12:51 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

When somebody phones me, it vibrates on my phone, but when they text, my texts don’t come through at all on my Fitbit!  They used to, but they’ve stopped now!!

 

 

Moderator edit: updated subject for clarity

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‎02-04-2020 10:49

‎02-04-2020 10:49

@DazB A warm welcome to our Community! 

 

Let me help you with your Charge 2 not getting text notifications. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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