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Charge 2 not holding charge

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‎08-19-2019 18:00 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-19-2019 18:00 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

My Fitbit won’t hold a charge anymore and it won’t update the new upgrades. My Fitbit is about 3 years old. Is this the normal operational life?

 

 

Moderator edit: updated subject for clarity

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‎08-20-2019 11:16 - last edited on ‎01-31-2025 11:34 by Fitbit Moderator

‎08-20-2019 11:16 - last edited on ‎01-31-2025 11:34 by Fitbit Moderator

@ExGHD Welcome! It's nice to have you on board!

Let me help you with your Charge 2 not holding its charge nor updating. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

To update its firmware please follow these instructions.

Let me know how it goes.

Alvaro | Community Moderator

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