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Charge 2 not pairing

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‎02-03-2019 00:51 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-03-2019 00:51 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My charge 2 not working it's not pairing

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‎02-04-2019 04:09

‎02-04-2019 04:09

@nirigsc Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't pairing. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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