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Charge 2 not pairing

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‎06-24-2019 14:54 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-24-2019 14:54 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi!

 

I recently noticed my Charge 2 stopped syncing with my phone (Samsung A70) for no reason - it also only dropped sync sporadically. 

 

My Charge also died (even though the battery was full) and when I plugged it in to charge it completely lost all sync and pairing. 

 

I've tried the following things:

1. Cleared bluetooth and restarted 6 times

2. Restarted my phone twice

3. Uninstalled the app and redownloaded it

4. Deleted my device from my app and now can't re-add it (gets stuck after the 4 digit screen), thereby losing all my unsynced data

5. Reset the device using the cradle several times to no avail.

 

Please help me - I use my Fitbit to track my sleep patterns for my GP and not having this data is really blooming inconvenient!

 

Thanks!

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‎06-25-2019 10:57

‎06-25-2019 10:57

@Obiwanjenobi85 Welcome! It's nice to have you on board!

 

Let me help you with your Charge 2 not pairing and thank you for troubleshooting this issue. It seems that you have tried the suggested troubleshoots but still you can check the help article here. I noticed that you already have a ticket with Support so keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

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