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Charge 2 not pairing

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‎11-01-2020 14:28 - last edited on ‎11-02-2020 07:45 by Fitbit Moderator

‎11-01-2020 14:28 - last edited on ‎11-02-2020 07:45 by Fitbit Moderator

My fitbit charge 2 would not sync after trying everything (restarting phone and fitbit, turning bluetooth on and off, turning on location, reinstalling app)

I then decided to unpair my fitbit and repair it. My phone detects the device and I can punch in the 4 digit code, however after various attempts it fails to pair. 

I have tried everything. I don't know if it's because the Fitbit is old or because i havent used it in 3 months?

Please help, kate 

 

 

Moderator Edit:  added label

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‎11-02-2020 07:43 - last edited on ‎11-05-2025 08:39 by Fitbit Moderator

‎11-02-2020 07:43 - last edited on ‎11-05-2025 08:39 by Fitbit Moderator

@kateboylan Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear that your Charge 2 isn't pairing with your phone and thank you for troubleshooting this issue. I suggest you try clearing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

I also moved your post to the correct board.

Let me know how it goes.

Alvaro | Community Moderator

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