11-01-2020
14:28
- last edited on
11-02-2020
07:45
by
AlvaroFitbit
11-01-2020
14:28
- last edited on
11-02-2020
07:45
by
AlvaroFitbit
My fitbit charge 2 would not sync after trying everything (restarting phone and fitbit, turning bluetooth on and off, turning on location, reinstalling app)
I then decided to unpair my fitbit and repair it. My phone detects the device and I can punch in the 4 digit code, however after various attempts it fails to pair.
I have tried everything. I don't know if it's because the Fitbit is old or because i havent used it in 3 months?
Please help, kate
Moderator Edit: added label
11-02-2020 07:43 - edited 11-02-2020 07:44
11-02-2020 07:43 - edited 11-02-2020 07:44
@kateboylan Welcome to the Fitbit Community! It's great to have you here!
Sorry to hear that your Charge 2 isn't pairing with your phone and thank you for troubleshooting this issue. I suggest you try clearing the link between your phone and your tracker by doing the following:
I also moved your post to the correct board.
Let me know how it goes.
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