Charge 2 not powering up

[SaiKrishna361]

Hi,

I am using Fitbit charge 2, charged it to full and tried to set it up with the Fitbit app.

I was able to get the code on my charge 2 and able to pair with the Fitbit app and then I tried to update the firmware from the app.

It went fine upto some point and after that update failed in between. 

From that point i am not able to turn on my Fitbit charge 2,the display is blank and showing blank screen.

Few Observations:

1.Tried connecting the charger and restarting the Fitbit charge 2, the display didn’t came up.

2.The green lights of the sensors are continuously blinking.

3. Indication of battery charging didn’t showed up when the charger is connected.

4. I am not able to pair the device anymore.

Please help to get the Fitbit Charge 2 working.

[JuanJoFitbit]

@SaiKrishna361 Welcome to our Fitbit Community. Regarding the screen and charging issues that your Charge 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.