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Charge 2 not receiving text message notifications

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‎10-20-2019 03:56 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-20-2019 03:56 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I have followed steps re updated phone turned on text preview updated fit bit app and still not receiving messages so frustrating 

 

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎10-21-2019 07:40

‎10-21-2019 07:40

@Tellilg Welcome to the Fitbit Community! It's great to have you here!

 

Let me hep you with your Charge 2 not getting text notifications and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? 

 You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎10-22-2019 04:18

In response to AlvaroFitbit

‎10-22-2019 04:18

Hi
Thanks for your message I have done it all very frustrating just turned off phone again and device let’s hope something works soon.. I think Apple want us to buy their watch

Lisa Telford
Best Answer

‎10-22-2019 06:35

In response to AlvaroFitbit

‎10-22-2019 06:35

I’ve done all the steps and my charge 2 still will not receive text notifications.  I’ve had a Fitbit for years and this is the first time I think I’m going to have to ditch it and go elsewhere.  Sad because I was contemplating buying the new Versa. 

Best Answer

‎10-24-2019 09:57

In response to AlvaroFitbit

‎10-24-2019 09:57

I did all the suggestions listed.  even yours.  Still no luck.

Best Answer

‎10-24-2019 10:18

In response to Dolphins2424

‎10-24-2019 10:18

Same here, since the update done couple of weeks back I am no longer getting any calls or messages thru my bracelet. So frustrating. 

Best Answer

‎10-24-2019 12:24

‎10-24-2019 12:24

I have tried everything and tried calling customer service but they did but help... I’m getting to the point of looking into buying an Apple Watch ... very frustrated and doesn’t seem like Fitbit is addressing the issue

Best Answer

‎10-25-2019 06:00

In response to Dolphins2424

‎10-25-2019 06:00

I have finally had success removed all connections to Bluetooth, showing preview of text messages (wasn’t on before) turned Fitbit off turned phone off and back on plus more and seems I’m receiving text messages again .. shouldn’t be this hard 

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0 Votes