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Charge 2 not recording exercise

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‎10-01-2021 07:44 - last edited on ‎10-01-2021 07:45 by Fitbit Moderator

‎10-01-2021 07:44 - last edited on ‎10-01-2021 07:45 by Fitbit Moderator

dog walks for the last 2 days have not been recorded - yesterday was 30mins and today 55mins and no record of any exercise. Will be going running shortly, will that also not record!!

 

 

Moderator Edit: Clarified subject

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‎10-01-2021 12:03

‎10-01-2021 12:03

I've had the same issue today.  I've been out for two walks today, both longer than 30 minutes.  After the first walk, I synched my data on my IPhone and it recorded a 12 minute walk via SmartTrack, not >30 minutes.  And my second walk wasn't captured via SmartTrack at all.  Very annoying.  It is picking up my steps though, which is odd.  I have restarted my Charge 2, but don't know what else to try.  This has never happened before.

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‎10-01-2021 12:04

In response to MazRugbyMam

‎10-01-2021 12:04

Same thing happened to me also. It’s recording the steps but not the 55 minute walk I took. 

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‎10-02-2021 09:05

‎10-02-2021 09:05

For quite some time, even if I select the exercise so that the tracker tracks the exercise right away (without using smart track), the tracker stops tracking after a few minutes and without notice. When I use smart track, it never records the entire workout. So, in order to track my exercises, I've been using Strava and Run Keeper, depending on what event I am participating in.

 

I'm wondering if this is the first sign that the device is dying... my tracker is approximately 5 years old. I'm debating on changing devices. 5 years is great, so I might go back with Fitbit, but I don't know if I will. I'm annoyed with the bands that don't last, they keep breaking after a few months of wear.

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