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Charge 2 not recording sleep nor showing battery level

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‎03-10-2020 06:01 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-10-2020 06:01 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

my fitbit stop recording sleep after 2-4 hours every other night, almost the same time. 
And it has stoppes syncing battery level.

 

what to do? 

 

 

Moderator edit: updated subject for clarity

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‎03-11-2020 05:33

‎03-11-2020 05:33

@Tilbir Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 not recording your sleep nor syncing battery level. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

 

The restart should help with the battery level sync, still remember to sync your device periodically.

 

Let me know how it goes.

Alvaro | Community Moderator

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