Syncing difficulty

[Zeppelin]

I saw that the change to DayLight savings time is effecting the clock-related features on my FitBit. I am not computer-savy and don't know how to sync my device. I have an old FitBit and it never gave me any trouble with the changing of the times before. Now what do I do since it won't give me a fresh start-of-the day?

Update:

My Fitbit is almost 4 years old. According to the paperwork that came with it, it is a Fitbit Charge 2. The original order # was 7XCBTDLNY. I sure hope I can get the help I need. I am a woman in my 80's and rely on the FITBIT to keep track of my heart-rate during the day because I am prone to having AFib. 

Thank you!

Moderator edit: merged replies and subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Zeppelin.

I have moved your post to the Charge 2 board as this situation is related to this device. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Charge 2. Thank you for providing the additional details, I understand your concern and the importance of syncing your tracker and viewing your heart rate data. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

[IfOnlyIKnew]

That doesn't deal with the issue...

[LiliyaFitbit]

Welcome back to the Fitbit Community, @IfOnlyIKnew.

Thank you for joining the thread and sharing your feedback. I could see that you've been in touch with our Support team. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

If you have any questions, feel free to let me know. 

[IfOnlyIKnew]

I've tried to work with Support. My fitbit won't sync at all. None of their fixes worked. Told me buy a Charge 3 and offered me a discount that was less than the sale price! 

[TFrank]

It would have been nice if you would have answered the question since others are experiencing the same problem. 

[IfOnlyIKnew]

I replied to the comment by the Fitbit moderator. I tried working with support, but they were very difficult to deal with. In fact, they did not help. What part of my comments did you not understand?    

[HELPmyFBplease]

I am having similar syncing issues and have not reached out to customer support since I have no interest in buying another FitBit while this device works. What can you offer to address this concern? The FAQ has no advice that worked on how to fix a sync not taking effect. 

[TFrank]

I thought I was replying to another comment- not yours.

[TFrank]

I was responding to the moderator,  not you.