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Charge 2 not recording steps

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‎07-31-2019 09:02 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-31-2019 09:02 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

My charge 2 has stopped recording my steps, help please. 

 

 

Moderator edit: updated subject for clarity

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‎08-01-2019 10:23 - last edited on ‎03-20-2025 10:39 by Fitbit Moderator

‎08-01-2019 10:23 - last edited on ‎03-20-2025 10:39 by Fitbit Moderator

@Rb211, welcome! It's great to see you around! 

Let me help you with your Charge 2 not counting steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps. You can also restart your device.

Let me know how it goes.

Alvaro | Community Moderator

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‎08-01-2019 13:51

In response to AlvaroFitbit

‎08-01-2019 13:51

Thanks for the quick reply, unfortunately the charge 2 is unresponsive, no power  at all, tried restarting with the information supplied, also not charging. No flashing lights. Any ideas? Ta, .

Sent from Yahoo Mail on Android
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