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Charge 2 not recording steps

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‎03-02-2020 19:54 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-02-2020 19:54 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My charge 2 just completely stopped tracking steps. I’ve tried restarting it and it is fully charged. It’s tracking everything else but the steps

 

 

Moderator edit: updated subject for clarity

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‎03-03-2020 11:12 - last edited on ‎01-22-2025 06:04 by Fitbit Moderator

‎03-03-2020 11:12 - last edited on ‎01-22-2025 06:04 by Fitbit Moderator

@Tculley Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not recording your steps and thank you for troubleshooting this issue. Are the steps missing from the tracker itself or from your Fitbit account? Could you share a screenshot of what you see on your account? When was the last time you synced your tracker? The more information I have the more I will be able to help you.

I look forward to your reply.

Alvaro | Community Moderator

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