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Fitbit Charge 2 not syncing

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‎03-04-2020 06:01 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-04-2020 06:01 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Can’t seems to sync and there would like to know as the data from the display from the FitBit and apps seems to be not tally, please figure out as it could be fixed or it’s the data of being hacked. Thanks and best regards.

 

 

Moderator edit: updated subject for clarity

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‎03-05-2020 07:40

‎03-05-2020 07:40

@JaemesWong Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 not syncing. Since your tracker isn't syncing the data won't show or be similar. Which phone are you using? Is it compatible? You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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