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Charge 2 not registering sleep correctly

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‎11-04-2019 06:11 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-04-2019 06:11 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I have set up a ChargeHR for my husband as he is interested in his sleep.    It is all over the place one night it showed 10pm-2am then no sleep until 6 am, which I know is wrong.   Sunday it showed 14 hours.  During the period from 5 am to 6 pm he shows steps!   Last night I reset the Charge to wearing on right wrist.   It showed 1 hr 14 minutes from 10-11,  1 hour 14 mins from 3-4 am, 1 hour 8 minutes from 6-7 am.   What on earth is going on?  I get up during the night and he is sleeping.    

 

 

Moderator edit: updated subject for clarity

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‎11-05-2019 06:54 - last edited on ‎05-17-2025 13:12 by Fitbit Moderator

‎11-05-2019 06:54 - last edited on ‎05-17-2025 13:12 by Fitbit Moderator

@keepinfit A warm welcome to our Community!

Let me help you with the Charge 2 sleep detection and thank you for checking the settings. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

Alvaro | Community Moderator

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‎11-06-2019 06:43

In response to AlvaroFitbit

‎11-06-2019 06:43

Thank you for your response. I  Last night it recorded 1 hour and 42 minutes of sleep. This is after resetting.  Problem with logging manually is he wants to see how he is sleeping.  He uses oxygen at night.   He is concerned about this.   What else is weird is it shows he slept yesterday for 5 hours, but it shows steps during that time.   

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