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Charge 2 not resetting

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‎02-26-2019 13:44 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-26-2019 13:44 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 2 became stuck on the same screen and wrong time about 4 days ago. I have tried to reset it multiple times and although it is still gathering and syncing data, I can't use the button to change screens or reset the watch.

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‎02-26-2019 14:58

‎02-26-2019 14:58

Contact Customer Support.

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