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Charge 2 not responding

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‎05-19-2020 19:18 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-19-2020 19:18 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

My fitbit has not been responding, it doesn't charge and the screen stays black. can anyone help?

 

Moderator Edit: Clarified subject

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‎05-26-2020 16:49

‎05-26-2020 16:49

Hi @Loundy15, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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