help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2020 05:08 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-19-2020 05:08 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

For the last two Monday nights my Fitbit has not registered any sleep information - fine on Sunday and last week, fine on Tuesday. Heart rate recorded fine throughout.

any ideas please

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-26-2020 17:46 - last edited on ‎09-10-2025 12:06 by Fitbit Moderator

‎05-26-2020 17:46 - last edited on ‎09-10-2025 12:06 by Fitbit Moderator

Hi @Izzydad, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared. I was informed by our Customer Support team that they received your email regarding the inconvenience you're experiencing with your Charge 2 and the sleep records, soon they'll provide an answer to resolve the issue as soon as possible. That said, I recommend you to keep an eye on your email inbox because they'll contact you in a timely manner. 

In the meantime they provide you assistance, please restart your device and check: How do I track my sleep with my Fitbit device? for more information.

Let me know if you have any additional questions.

Best Answer
0 Votes