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Charge 2 not showing right time,date and not sycing to Android

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‎10-30-2019 16:30 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-30-2019 16:30 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I'm hoping somone can help. My charge 2 won't sync to my android phone. And the time and date are wrong.  It's been fine up until the last few days. 

When i open the fit bit app it wont sync, and also theres notice saying 'update tracker software's bit when I try this mothing happens. I have tried uninstalling  the fit bit app and re installing. Nothing happened

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4 REPLIES 4

‎10-30-2019 20:27

‎10-30-2019 20:27

Have you tried restarting the phone and the charge 2? 

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‎10-31-2019 02:53

In response to Rich_Laue

‎10-31-2019 02:53

That doesn't work... FCOL

Have tried everything since arriving back in Australia from Hawaii end of September. Don't know what else to do...it now isn't even a glorified watch... Lol 

 

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‎10-31-2019 03:19 - edited ‎10-31-2019 03:20

In response to Rich_Laue

‎10-31-2019 03:19 - edited ‎10-31-2019 03:20

Yes I've just tried re starting my charge 2. And in uninstalled the bit app,turned my phone off and on again then re installed fit bit app and just tried to update my charge 2 bit nothing happened s, just has the fit bit logo trying to connect. 

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‎10-31-2019 07:35

In response to Sarah.a

‎10-31-2019 07:35

May i ask what is it that has the fitbit logo? 

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