Charge 2 not syncing after changing password

[AlisonMartin]

For some reason, my app asked me for my password which for a year it never had before. I couldn't remember it so I reset it. I couldn't use the app in the meantime.

When I reset it, I could access the app but now it won't sync with the fitbit. I've turned bluetooth off and on agsin but with no luck. Any thoughts? Thanks

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@AlisonMartin A warm welcome to our Community! Sorry to hear that your tracker isn't syncing with your phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes.

[DavidKl]

Restarting the Charge worked for me. Then I had to set it up all over again. This is a design flaw.

[DavidKl]

This happens on the Charge 4.

[AlvaroFitbit]

@DavidKl It's great to have you here! 

Happy to hear that your issue was resolved by restarting your tracker and thank you for confirming this as it may help other members in the Community.

I'll be around

[TeroN]

I just purchased 2 new Fitbit Inspire 2 models (for me and wife). I had a Charge HR some years ago, so I already had Fitbit account. I used the old account to start using Inspire 2. Then I decided it's good to change my old password.

Well, nothing worked after the password changed. I eventually had to remove the Inspire 2 from my account, log out, wipe memory for the Fitbit app, restart the Inspire 2 device itself, then start the app again and setup Inspire 2 from scratch. I lost the data I had accumulated on the Inspire 2 (data that was stored after password change).

Luckily I'm a software developer so I was able to figure out the "workaround". But I would never have thought that Fitbit (a Google owned company) would have this sort bugs around a basic use-case of changing password.

And meanwhile my wife is, for some inexplicable reason, unable to start the free 1-year Premium membership trial. We both have the Inspire 2, we both have Samsung android phones, we both have credit cards from same bank as payment method in Google Play, we can both buy apps from Google Play. Yet for her the Fitbit app always gives an error about the paymement method not working.... I'm pretty close to just driving these Fitbits back to the store.