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Charge 2 not syncing after firmware update

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‎08-28-2019 04:17 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-28-2019 04:17 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Since update, unable to connect app with charge 2.  Activity circle spins 3-4 times, the red ! Mark.  Would like to revert to prevent update version if possible.  Of course, not being able to connect, I can no longer down load any fix aarrgggg

Ed

 

 

Moderator edit: updated subject for clarity

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‎08-29-2019 08:11 - last edited on ‎12-25-2024 10:26 by Fitbit Moderator

‎08-29-2019 08:11 - last edited on ‎12-25-2024 10:26 by Fitbit Moderator

@Ednc It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not syncing. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

By the way you can't go back on the firmware version.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-29-2019 08:21

In response to AlvaroFitbit

‎08-29-2019 08:21

Thanks for the response. The problem is clearly associated with the
latest SW update - no problems syncing before that.

I found that if I reset the Charge 2 it would then sync - however, I am
forced to do this each day.

I may try your suggestions if resetting daily becomes a chore
🙂

Thanks again

Ed
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