help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing after resetting iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-05-2019 12:06 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-05-2019 12:06 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I recently had to erase my iPhone and start with a fresh OS. After doing so, the bluetooth settings on the phone have NO entries anymore, meaning there is no way to get the phone to "forget" the FitBit. 

 

To reconnect my fitbit to my phone, it has to be discoverable, but the phone doesn't see it. I have successfully reconnected other bluetooth devices to this phone today, but FitBit refuses to show up as a choice on my phone.

 

In iPhone settings for fitbit, bluetooth is turned on. Multiple times I have put the fitbit in the charger and pressed the side button to reset the FB. I get the FB logo and the vibration, but the thing still won't pair with my phone. How do I fix this???

 

Thanks.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-06-2019 08:53

‎11-06-2019 08:53

@sailorlady Welcome! It's great to see you around! 

 

Happy to hear that you were able to fix the issue and thank you for letting us know about it. In general the sync is handled by the Fitbit app so even if you don't see the tracker on the bluetooth list you can set it up via the Fitbit app.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes