Charge 2 not syncing after update

[sjary]

Hi. I updated my Fitbit Charge 2 and now it refuses to sync on my iPhone (using latest iOS 10). It starts a sync, then fails and goes back to looking.

It also won't sync via the Dektop client, even using the wireless dongle.

It's especially annoying as I did 19,000 steps yesterday! Today's steps are showing on the app but yesterday's are 0.

Any ideas? Thanks!

[Rich_Laue]

I would have asked if the Charge2 has ever been oaired to another phone or device.

[perficktangel]

No, it hasnt. I've only had it about a month and it's only been paired up
with my phone.

[brandonm14]

Same issues with my fitbit, was sent a replacement and still having intermittent syncing issues. Tried everything. Should not have to try this hard for a brand new product. Hope there is a permanent fix soon.

[joelalexander]

Mate thank you so much. A complete life saver. The blutooth wasn't working on my Charge 2 to from 6 days ago and I almost lost that day which I ran 10k in a pb time. Thanks to you though I have backed it up thank you so much!

[CanuckDuck]

Hi:

I had the same problems as most. 

I tried the reset many times with no results - then it dawned on me:

A month a go, I thought I would try having my iPhone and my iPad both linked to my Charge 2. That failed miserably with syncing issues. So I deleted the app from my iPad. 

Reading the support articles this morning, and reseting the Charge 2 several times, as well as the iPhone, I decided to look at my iPad.

iPad>Settings>Bluetooth>Devices = BINGO "Charge 2"!! 

I deleted the pairing of it (even though the app had been deleted along time ago).

I reset and rebooted the Charge 2 and the iPhone.

Opened the FitBit app, and all was there and working.

I hope this helps some of the others who might have done the same. 

Good Luck!

[Rich_Laue]

Yes @CanuckDuck deleting the Fitbit app does not unpair a tracker.

One of Bluetooth's linitations is that a client (think tracker), is only able to connect to a single host (think phone or ipad) at a time.

The other way to get around this is to turn the second device off, or at least it's Bluetooth off.

This is something to be aware off when a tracker has ever been paired to more than one device.

[AW64]

Sorry, but this does not work. 

Especially frustrating as the Charge 2 will sync with a phone using the pre update software.

[Mari56]

I have had a problem with syncing for last week not keeping since I have tried al 4 different devices with not keeping in sync! The new charge 2 stinks always have to reboot rest your devices must be s better solution. I lose all my steps and exercise data! You should give refunds to all the frustration with this tracker' will not recommend to anyone waste of money was happier with old charge hr. Sad you up grade a new product and give a consumer headaches of constantly rebooting and going through the unnecessary  steps to sync with devices! 

[Laurarow33]

Mine is doing the same thing. Can't figure out why.

[Chris2346]

Go on a live chat, theyll talk you through some tests. Mine didnt fix it so they sentvme a warranty replacement

[eastonrichmond]

I've done these steps and other bluetooth devices connect to my phone just fine....How do I go about exchanging the Charge HR 2 I have that doesn't work for one that works from you guys?

[CanuckDuck]

Hey:

Sorry, this is just a public forum link.

I would suggest you call customer service, and they should help you.

Sorry

[GrahamPThompson]

Had many issues with both the Charge2 and Fitbit support.

Bought two trackers which you agreed to replace.

Only received Email for one replacement and you have ignored all subsequent messages.

Now have returned to work abroad and device will not sync.

Have tried all advice on Fitbit community still no go.

Extremely unhappy with the Fitbit experience, rubbish.

[GrahamPThompson]

Have done this, as mentioned no reply.

Will be buying from the competition I;future.

On a positive note, have at least convinced two prospective customers not to buy.

I have a long and interesting Email thread which is self **ahem**ation.

Intention is to post this on my return home.

Advice to prospective purchasers, don’t.

Apologies to well meaning Employees, but I cannot endorse a product with so many faults.

[CanuckDuck]

…again, you are responding to a public forum!?!? I only suggested what worked for me.

I would suggest you contact Fitbit’s customer service department. I am sure they will have more to offer you than the public forum.

Ciao

Moderator Edit: All-caps

[Cosplaynita]

I am having to do this reset every day since the update. None of my workouts are being recorded, nor slerp or heartrate. May as well just have a step counter. Is there a permanent solution? 

[Rich_Laue]

Hello @Cosplaynita I'm not sure which of the several steps mentioned above that you have to do everyday might be. 

As for your workouts, without knowing the above, I can't say if they're related. Also without knowing which of the possible methods used, or what types of workouts, I'm unable to advice here. 

Sleep, heart rate, steps, activities all get transferred through a sync. 

Could the unknown thing you have to do daily be wiping the data before the tracker syncs? 

[iHaveaQuestio4u]

Hello, I followed the steps you described, but the Fitbit Charge 2 is not syncing to the app anymore. When I go the Account, I see the Fitbit Charge 2 listed saying “Looking …”. it has been looking for hours, but it does not update or sync. I do have the latest app. I did restart the Fitbit while connected to the charger. I also turned off Bluetooth and restarted my phone just like you described in the steps. The Fitbit is still not syncing or updating.

Also, when I pull down on the app, it says the battery is at 25% on the app when in fact the Fitbit shows a 78% state of charge. 

History: I stopped using it 2.5 years ago when the wristband broke. I just got a new wristband now, and I’m trying to use it again, but I does not sync.

How can I fix this issue?

Thank you!