Charge 2 not syncing nor getting notifications

[Curlygirl13]

For the last month or so my C2 has slowly stopped notifying me of text messages. First, it stopped sending previews of the text and showing only the name. Now it doesn't even alert me. And syncing? Forget about it. The last week it's been a disaster. I've tried every trouble shooting thing on the website and nothing has helped. It's like a firmware update is released to force people to buy new fitbits because the ones they currently have are turned into barely functioning watches. My Charge 2 was working perfectly until this update bull started. All I know is, if I buy a new one and it doesn't work prefectly, I will be very unhappy. Oh! And when it does sync, it goes hours in between and struggles to make it happen. Then I get a pop up saying Fitbit is down for maintenance (sigh). Hopefully this is true and not just another glitch.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Curlygirl13 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not showing messages nor syncing and thank you for troubleshooting this issue. Regarding the text contents this is an issue that our team is currently aware of and working on resolve. I do appreciate your patience in this matter.

Now for the syncing issues I would like to know which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.