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Charge 2 not syncing or adding sleep

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‎11-16-2019 10:33 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-16-2019 10:33 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Hi

My Charge would not sync and not discovered by Bluetooth.  I could on my iPad and other devices were discoverable.  Tried everything including reset, iOS update, app update.   I was nervous it would not be found but then removed device from the app and re added.  Magic!  Hope this works for you as I’ve not seen this as a solution on any other post so I hope it helps someone?  I’m posting this as a good three hours of my life running around connecting Bluetooth devices, updating apps, rebooting (turn off and back on). Should not go to waste 😂😂💖

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2 REPLIES 2

‎11-16-2019 10:47

‎11-16-2019 10:47

I always have the same issues when trying to sync my Charge 2 FitBit.  This is so frustrating every time I try to sync.  The only reason I'm syncing is to update the time 😞  Yes, I too have wasted so many hours of my life to this peace of crap device.  With Christmas coming up I'm asking for something other than FitBit . . .not the first issue I've had with these devices.  I follow each time the "Help" suggestions but to have to remove and re-add the device each time is junk.  Don't buy these products.

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‎11-17-2019 01:09

In response to Realitywoman2

‎11-17-2019 01:09

Hi 👋🏻
ive had 5 Fitbit’s now and I am so pleased with them!  Customer service is excellent too.  And when I say 5 it’s not when ones broken or not working I’ve upgraded.  Well one did have an issue but even though it was just over a year old Fitbit replaces it and you can’t say fairer than that!  Hope Father Christmas brings you what you want though 😂😂💖

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