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Charge 2 not syncing or getting text notificatons

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‎01-11-2019 21:05 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-11-2019 21:05 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My charge 2 no longer syncs unless the app is open. I also no longer receive text message notifications

 

 

Moderator edit: updated subject for clarity

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‎01-13-2019 10:31

‎01-13-2019 10:31

@Karbuckle Sorry to hear that your Charge 2 isn't syncing or getting notifications. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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