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Charge 2 won't sync with Samsung tablet

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‎01-10-2019 09:12 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-10-2019 09:12 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

bought Charge 2 put on iPhone connected great now ihave a Samsung tablet put fitbit app connected great but that's when the red explanation bar appears it wont syncit says cannot find device what can be done

 

 

Moderator edit: updated subject for clarity

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‎01-13-2019 08:08 - last edited on ‎06-17-2025 06:31 by Fitbit Moderator

‎01-13-2019 08:08 - last edited on ‎06-17-2025 06:31 by Fitbit Moderator

@Lillloyd Welcome! It's nice to have you on board! Sorry to hear that you can't sync with your Samsung tablet Which tablet are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-16-2019 11:07

‎01-16-2019 11:07

my iPhone set up my device perfectly but when I tried to set up this device on my tablet says its already hooked up wont sync when it did it shows a red explanation point it needs to be pared what else can be done   frustrated

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‎01-22-2019 11:30

In response to AlvaroFitbit

‎01-22-2019 11:30

Itook off fitbit reloaded put info in- voila synced
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