Charge 2 not syncing with Huawei smart +

[Sjef]

My charge 2 does not synchronize anymore with my Huawei smart +

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Sjef, welcome! It's great to see you around! 

Let me help you with your Charge 2 not syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Sjef · Accepted solution]

Nothing seems to work.
I can only synchronize with my iPad mini. And that works perfectly.

Outlook voor Android downloaden

[Sjef]

I want my Huawei smart + to synchronize.

And that does not. 

[mit_rekab]

I had same issue, removed app, reinstalled app, went into blue tooth and removed fitbit permision. clicked on the found bluetooth device. message popped up go to app, clicked on app and the system synced.