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Charge 2 not syncing with app!

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‎11-25-2019 06:40 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-25-2019 06:40 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

For the past month or so my charge 2 takes hours to sync with the app. I have iPhone 8+ with the latest iOS. I’ve tried restarting my phone and turning on and off the Bluetooth. That didn’t work. Any suggestions?  I’ve had my charge 2 since 2016. The watch works fine just isn’t syncing. 

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‎11-26-2019 07:20 - last edited on ‎05-16-2025 08:46 by Fitbit Moderator

‎11-26-2019 07:20 - last edited on ‎05-16-2025 08:46 by Fitbit Moderator

@Etshorty1 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not properly syncing with your iPhone and thank you for troubleshooting this issue. Try refreshing the link between them by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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