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Charge 2 not syncing with new iPhone

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‎08-27-2020 06:49 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-27-2020 06:49 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Just got a new iPhone and I can’t figure out how to sync my Fitbit Charge 2 to it. When I go to settings and devices the little circle just keeps spinning.

 

Moderator Edit: Clarified subject

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‎08-30-2020 18:48 - last edited on ‎09-01-2025 08:36 by Fitbit Moderator

‎08-30-2020 18:48 - last edited on ‎09-01-2025 08:36 by Fitbit Moderator

Hello @blp59rn, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

View best answer in original post

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3 REPLIES 3

‎08-30-2020 18:48 - last edited on ‎09-01-2025 08:36 by Fitbit Moderator

‎08-30-2020 18:48 - last edited on ‎09-01-2025 08:36 by Fitbit Moderator

Hello @blp59rn, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎09-01-2020 08:49

In response to RicardoFitbit

‎09-01-2020 08:49

I figured out the problem and corrected. Now everything is working fine. thank you for your reply.Barbara Porter
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‎09-01-2020 17:33 - last edited on ‎09-01-2025 08:34 by Fitbit Moderator

In response to blp59rn

‎09-01-2020 17:33 - last edited on ‎09-01-2025 08:34 by Fitbit Moderator

Thanks for your update @blp59rn.

I'm really happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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