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Charge 2 not syncing with phone

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‎09-04-2019 06:59 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-04-2019 06:59 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My fitbit use to be paired to my phone and reasently it became unpaired. I've restarted my fitbit and it still won't connect to my phone. Anything else I should try?

 

Thanks

 

 

Moderator edit: updated subject for clarity

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‎09-05-2019 05:46 - last edited on ‎12-25-2024 09:40 by Fitbit Moderator

‎09-05-2019 05:46 - last edited on ‎12-25-2024 09:40 by Fitbit Moderator

@Gabby121 A warm welcome to our Community!

Let me help you with your Charge 2 not syncing with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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