Charge 2 not syncing

[BANANALLAMA]

I have tried syncing my Charge 2 with 2 different phones.

The Huawei P9 Lite will not even find it to pair.

The Samsung S7 edge will find it but does not successfully connect.

I have restarted the phones. Reset the Charge 2, shouted expletives at the Charge 2 but it appears none of that works. I got the Charge 2 in April last year and can only really use it as decoration. That's not what I intended to use it for. Help or buy it back!

Moderator edit: subject for clarity

[SteveH]

The bad news is that there's no point in trying to get your P9 Lite working as fitbit say:

"Due to Bluetooth issues that prevent certain devices, like Fitbit devices, from syncing, our products aren't compatible with the following phones:

• Huawei P8 Lite
• Huawei P9 Lite
• Huawei P20 Lite
• Xiaomi Mi 6"

taken from: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

However, the S7 Edge is on the list of supported devices at www.fitbit.com/devices so it should be possible with this.

I'm a bit confused though. Are you only just now trying to set up your fitbit since getting it in April or has it been setup and working before but has now stopped syncing?

If you are trying to set it up, is this the process you are following: https://help.fitbit.com/articles/en_US/Help_article/1873/ ?

[BANANALLAMA]

The fit bit was given to me as a get well gift in April. At the time it was
set up on the Samsung but never tested.
When I was finally well enough to use it, it would not sync or connect.
We had used the process as described in your link and it still doesn't work
on the Samsung.
Any suggestions or have perchased a lemon.

[SteveH]

I'm not sure what to suggest. If it was set up last April then it shouldn't need setting up again and should just sync when you sign on to the app. I might have expected battery issues after a long time with no use but it doesn't sound like that's the case.

I've flagged your post for the attention of a moderator. They can get you in touch with customer support who may be able to see what's going on from the server side.

[AlejandraFitbit]

A warm welcome to the Community @BANANALLAMA and @SteveH thanks for the input.

I appreciate all the efforts in trying to fix this connectivity issue by yourself and would like to know if you have paired your tracker? If you haven't, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

Please follow those instructions from your Samsung phone. To see which phones are compatibles with Fitbit, check the article Which phones and tablets can I use with my Fitbit watch or tracker?.

Let me know the outcome.