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Charge 2 not syncing

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‎03-03-2020 08:25 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-03-2020 08:25 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My Charge 2 is not syncing. I have Bluetooth and wifi on.

 

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7 REPLIES 7

‎03-03-2020 09:04

‎03-03-2020 09:04

Mine hasnt synced since 15th Feb! Gone through all the help pages, nothing works!

Blue tooth is on, wifi is on - connect computer to phone but not to fitbit! 

All the background stuff they ask for is also on

 

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‎03-03-2020 10:01

In response to Karyn01

‎03-03-2020 10:01

Ugh, How do we get help?
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‎03-04-2020 05:54

In response to abraz

‎03-04-2020 05:54

I have no idea!! They are not responding to me

 

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‎03-04-2020 05:58

In response to Karyn01

‎03-04-2020 05:58

So disappointing, I don't know what else to try


Amy
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‎03-04-2020 06:01

In response to abraz

‎03-04-2020 06:01

Mine has sync'd!!! I uninstalled and re-installed the app on my phone

I sorta gave up looking last night to see if it had done.

I have just looked and its finally done!
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‎03-04-2020 22:18

In response to Karyn01

‎03-04-2020 22:18

I tried reinstalling the app as well, but it didn't help me 😕 

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‎03-05-2020 04:55

‎03-05-2020 04:55

With the ios app update to 3.16 my Charge 2 stopped syncing with the message "This version is no longer compatible with your Charge 2. Your device may not be able to connect with the app until you update." The app was on the latest version so there was no updating. I deleted the app and reinstalled and that seems to have fixed it.

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