06-06-2020 01:33 - last edited on 11-07-2020 06:00 by AndreaFitbit
06-06-2020 01:33 - last edited on 11-07-2020 06:00 by AndreaFitbit
Anyone know why the charge 2 has stopped syncing, not only mine but my daughters and my friends have all had trouble ?
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
06-08-2020 12:02
06-08-2020 12:02
Yes me to, the guys on chat support are great. I’d tried everything before contacting them. Glad your up and running again too. 😃
06-06-2020 03:26
06-06-2020 03:26
Mine has refused to sync since 15th may despite reset and reinstalling app
06-06-2020 03:43
06-06-2020 03:43
I’ve tried everything even reinstalled on a different device. Wonder if it’s a marketing ploy to make us upgrade.
06-06-2020 05:15
06-06-2020 05:15
I have the same problem and tried everything, Microsoft web sites, Two different Dongles on two different computers which say I am paired ok with my bluetooth. Have contacted FitBit which sends me to microsoft. Nothing but Nothing is working. Only other idea is a new fitbit or get a device with Android operating system. Hope this helps a little bit.
06-06-2020 06:22
06-06-2020 06:22
The trouble is the watch is working fine it’s the app that’s the problem.
06-08-2020 03:12
06-08-2020 03:12
I can guarantee it's not the OS!!! I am on a nexus 3 so android and it's still broken! I tweeted them though and so no doubt they will get back to me. Though I fear the answer is they give us all a discount to upgrade or something because they can't support all these different models anymore!
06-08-2020 05:12
06-08-2020 05:12
06-08-2020 10:19
06-08-2020 10:19
I did all the troubleshooting and still no love. Got onto the chat and Jonathan was able to walk me through it. He did appreciate that I did my due diligence and tied to re-sync on my own.
I've saved the chat for further referrals. But it involved turning everything on and off at least once. 🙂
06-08-2020 12:02
06-08-2020 12:02
Yes me to, the guys on chat support are great. I’d tried everything before contacting them. Glad your up and running again too. 😃
06-17-2020 12:57
06-17-2020 12:57
A week in and I know have to sync every morning.
My guess is that the watch is failing and will need to be replaced.Hopefully not too soon.
06-17-2020 14:04
06-17-2020 14:04
Have you been in touch with Fitbit support team? They will take you back to the beginning and reinstall it for you. Worked great for me.
11-02-2020 18:51
11-02-2020 18:51
How do you contact them? All I’m finding is these community forums for help. And nothing is working. My Fitbit inspire won’t sync my exercise
11-03-2020 09:41
11-03-2020 09:41
Best to be on a computer. I just did a chat box and they walked me through it.
I will say that the problem kept reoccurring. I finally just bought a new Fitbit.
11-18-2020 05:17
11-18-2020 05:17
I think so... mine is acting up right now
11-18-2020 07:56
11-18-2020 07:56
Same thing started affecting me on Sat. I can't get it to synch.
Its getting frustrating