Charge 2 not syncing

[SueAbo]

Anyone know why the charge 2 has stopped syncing, not only mine but my daughters and my friends have all had trouble ?

Moderator edit: updated subject for clarity. 

[Rachelonthehill]

Mine has refused to sync since 15th may despite reset and reinstalling app

[SueAbo]

I’ve tried everything even reinstalled on a different device. Wonder if it’s a marketing ploy to make us upgrade.

[rishs]

I have the same problem and tried everything,  Microsoft web sites, Two different Dongles on two different computers which say I am paired ok with my bluetooth.  Have contacted FitBit which sends me to microsoft.  Nothing but Nothing is working.  Only other idea is a new fitbit or get a device with Android operating system.  Hope this helps a little bit.

[SueAbo]

The trouble is the watch is working fine it’s the app that’s the problem.

[Rachelonthehill]

I can guarantee it's not the OS!!! I am on a nexus 3 so android and it's still broken! I tweeted them though and so no doubt they will get back to me. Though I fear the answer is they give us all a discount to upgrade or something because they can't support all these different models anymore! 

[SueAbo]

I contacted Fitbit support on chat and the guy got me up and running again by taking it back to the start up. Give them a try.

Sent from my iPhone

[hmj.seward]

I did all the troubleshooting and still no love. Got onto the chat and Jonathan was able to walk me through it. He did appreciate that I did my due diligence and tied to re-sync on my own.

I've saved the chat for further referrals. But it involved turning everything on and off at least once. 🙂

[SueAbo · Accepted solution]

Yes me to, the guys on chat support are great. I’d tried everything before contacting them. Glad your up and running again too. 😃

[hmj.seward]

A week in and I know have to sync every morning.

My guess is that the watch is failing and will need to be replaced.Hopefully not too soon. 

[SueAbo]

Have you been in touch with Fitbit support team? They will take you back to the beginning and reinstall it for you. Worked great for me.

[angelnote]

How do you contact them? All I’m finding is these community forums for help. And nothing is working. My Fitbit inspire won’t sync my exercise 

[hmj.seward]

Best to be on a computer. I just did a chat box and they walked me through it.

I will say that the problem kept reoccurring. I finally just bought a new Fitbit.

[courtadger]

I think so... mine is acting up right now

[clm24]

Same thing started affecting me on Sat.  I can't get it to synch.

Its getting frustrating