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Charge 2 not syncing

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‎12-19-2018 14:19 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-19-2018 14:19 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

New Fitbit charge 2 and it won’t sync with my updated iPhone SE ... I know the Bluetooth is working.. Fitbit app is updated as well... Help?!? 

 

 

Moderator edit: updated subject for clarity

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8 REPLIES 8

‎12-20-2018 09:36 - last edited on ‎12-20-2018 11:28 by Fitbit Moderator

‎12-20-2018 09:36 - last edited on ‎12-20-2018 11:28 by Fitbit Moderator

mine stopped synching after about 5 months.  I dont even use it anymore - complete waste of money!

 

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‎12-20-2018 11:29

In response to jstiver

‎12-20-2018 11:29

@Lbj0125 @jstiver Welcome! Thanks for being part of our Community! Sorry to hear that your trackers aren't syncing. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎12-20-2018 14:17

In response to AlvaroFitbit

‎12-20-2018 14:17

I have an iPhone SE.. says it compatible.. iOS is updated.. I restarted the tracker, I reinstalled the app... I can find no reason for it to not sync for setup... I’m heartbroken...
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‎12-20-2018 15:05

In response to Lbj0125

‎12-20-2018 15:05

My charge 2 stopped suddenly 4 days ago from syncing with my iphone 6.  Bluetooth works fine.  Deleted fitbit & tried to re-install.  No success.  FRUSTRATED.  Other online instructions fruitless. HELP.

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‎12-20-2018 19:22

In response to crazykemper

‎12-20-2018 19:22

Up to three days ago all was synching fine with charge 1 and  2 devices. Then Fitbit couldn't connect to the internet with synch icon on my MAC. Not recognizing Bluetooth either.

I rebooted fitbit device. Tried to update firmware on settings through dashboard.

Could not find the app to reinstall at apps store for MAC

 I installed app on my phone, synched and now device is doing the firmware update.

You got to get to a firmware download somehow.

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‎12-20-2018 20:45

In response to AlvaroFitbit

‎12-20-2018 20:45

My phone used to sync with my charge 2 but it no longer did it since the update to my Fitbit. My phone is the MotoZ2 play. I have done all the stero that have been listed and it's quite annoying that it's doesn't sync anymore. What gives?

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‎12-21-2018 03:01

In response to crazykemper

‎12-21-2018 03:01

I’m having the same issue.. I really can’t afford this tracker but but got it anyway because they help keep me motivated.. please Fitbit, give us a solution...

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‎01-19-2019 20:55

In response to Lbj0125

‎01-19-2019 20:55

It's encouraging to learn I am not the only one facing this issue. After reaching out to support for my first charge 2, FitBit customer service sent me a new fitbit charge 2 and it also won't connect to either a Samsung galaxy s8 active or a relatively new iPhone. I know the problem isn't me. What does one have to do to get these expensive things that aren't even good for paperweights to work???

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