Charge 2 not syncing

[NishaR]

After 2 years of use with the same phone, my Charge2 no longer syncs with my phone/app. 

[C1T]

Same for me, except I sync to my laptop.

So far advice from their HelpDesk hasn't fixed it

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone / computer
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[C1T]

Thank you. Have done all that to no avail.

CIT

[SteveH]

OK, that's a shame. I've flagged your post for the attention of a moderator who will arrange for customer support to get in touch with you.

[C1T]

Thank you. I have had great support already from the Fitbit team - no
complaints there.

Chris

[NishaR]

After resetting my Fitbit yesterday with no change in syncing, several
hours later, my app finally synced with my watch. No additional assistance
is needed at this time.

[Cometace1]

Same problem with mine, I tried everything possibly. Deleted the app off my windows 10 computer that has bluetooth 4.0. Reinstalled, still doesnt work. Tried restarting the tracker. Didn't work. It shows up under bluetooth for like half a second then disappears. It would appear my charge 2 was an absolute waste of money. Lmao, at this point it doesnt even have the time right. It's a hundred dollar step tracker. I will never purchase a Fitbit again. Customer service has been no help either.