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Charge 2 not syncing

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‎04-26-2019 19:13 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-26-2019 19:13 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Is there something wrong with the fitbit app??? 

Not able to synch my charge 2 tonight.

 

 

Moderator edit: updated subject for clarity

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‎04-27-2019 09:47 - last edited on ‎04-30-2019 08:53 by Fitbit Moderator

‎04-27-2019 09:47 - last edited on ‎04-30-2019 08:53 by Fitbit Moderator

I’m having the same issue. Tried all the troubleshooting tips and still can’t sync 

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‎04-30-2019 08:59

In response to Sandee35

‎04-30-2019 08:59

@Mrspjafari @Sandee35 Welcome to the Fitbit Community! I hope you're doing well!

 

I will assist you with syncing your Charge 2 and sorry for the late reply. @Sandee35 thank you for troubleshooting this issue although you didn't specify what did you try. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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