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No connection after Android Pie update

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‎04-26-2019 02:15 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-26-2019 02:15 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

After my Galaxy A8 2018 updated to Android Pie, I can no longer connect my device to the phone. It won't show up in the Bluetooth list of available devices. It doesn't sync at all. I tried resetting the device, but it's the same. If I try several times, it may succeed connecting once, but then it loses connection and doesn't sync. Before the update it worked fine.

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‎04-27-2019 18:09 - edited ‎04-27-2019 18:11

‎04-27-2019 18:09 - edited ‎04-27-2019 18:11

A warm welcome to the Community @dorin80. Thanks for the troubleshooting that you've tried and the details mentioned. 

 

The mobile device that you mentioned is a supported device. I would like you to try this troubleshooting for the syncing issue that you're experiencing. 

 

Let me know the outcome. 

 

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