Split Screen on Charge 2

[LW86500France]

Hi guys,

I have a screen that has split, not cracked, really, actually split almost down the middle - lengthwise, otherwise not a scratch on it (was flying a lot when it happened - is there a pressure thing going on?).

Anyway - all working perfectly well, but worried it may fall apart or let rain in - what can I do, please?!

Moderator edit: title format

[AlvaroFitbit]

@LW86500France It's great to see that you've visited the Fitbit Community!

I will gladly assist you with this. For this type of issues please let our support team know so they can review it and provide options. I have created a ticket for you so you will be contacted via email.

Let me know how it goes.

[Kdlane47]

My screen split down the middle vertically from top to bottom. No scratches. I just looked at it one day and it was split.

[LW86500France]

thank you, very much!

[LW86500France]

exactly the same.................. no scratches or andy other damage, just the split.



Moderator edit: removed personal information

[ToniNeary]

I have the same problem - the screen is cracked right down the center

[AlvaroFitbit]

@ToniNeary, it's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your damaged Charge 2 screen. Since this is a physical damage please let our Support team know about it as they are the ones who can review the warranty and issue and provide options. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[lifesatapestry]

I have the exact same issue.  I looked at it yesterday and its split.  There have been no damage or scratches.  This shouldn't happen

[AlvaroFitbit]

@lifesatapestry Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Since you are having the same issue I have let our Support team know. They will reach you out via email to further assist you.

Keep me posted.