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Charge 2 not syncing

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‎06-07-2019 23:26 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-07-2019 23:26 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

My fitbit went blank last night so thought it was low battery and tried to charge. This morning my fitbit is showing the wrong time and wouldn't sync. I've tried resetting both my phone and fitbit several times which haven't worked. I then tried to delete to charge 2 from Bluetooth and try to find it again but is not picking up anything from my fitbit! Anything else I can try?!

 

 

Moderator edit: updated subject for clarity

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‎06-09-2019 09:23

‎06-09-2019 09:23

@Nmck123 Welcome! It's good that the community is growing! Sorry for the delay in my response.

 

Let me help you with your Charge 2 not syncing with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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