Charge 2 not syncing

[Charger777]

What is wrong with your Fitbit ever since the new update my charge 2 won’t synk anymore common we paid enough money for this please can you fix this problem third time this week I have to remove and re install the program for my Fitbit to work 29”.09 common

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Charger777 Welcome to the Fitbit Community! I hope you're doing well!  Sorry for the delay in my reply.

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Charge-2]

Same thing is happening to me now. Ready to pitch it and get an Apple watch. 

[Charger777]

I have an iPhone 8 the issue is since the new update on charge 2 I’ve been having thks for your reply

Sent from my iPhone

[Charge-2]

I have a X Max maybe they don’t know there are new phones out there. Really
need to track my sleep and can’t since either Wednesday or Thursday.

[wrg]

Same issues.  Ever since update having multiple issues.  When I tried to force sync on app is says devide not found.  Device not syncing.  I have tried all suggestions.  Restarted phone, nothing.  Turned off bluetooth and turned back on, nothing.  Force stopped the app, nothing.  Unpaired the device and when I went to repair it, it no longer shows up and an option to pair.  Every time I try your suggestions my problem gets worse.  

I,m at a loss

[Charge-2]

Not surprised and I really doubt I’ll replace my Fitbit with another one.
This isn’t the first time I’ve had problems. Time for a change.

[Charger777]

It takes forever but I was able to get it going again had to turn off my Bluetooth put my watch on charge then push the watch button for 12 seconds pairing it gave me a four digit number and its back again the sad part every second day have to redo that again not fair that Fitbit won’t do nothing for us👎

Sent from my iPhone

[vijaymehtanz]

My Fitbit charge 2 is no longer syncing. It finds the tracker and I enter the pairing code then nothing happens. This started happening from the middle of August 2019

Devices
Fitbit Charge 2
Android
Xiaomi MiA1

I have tried everything recommended. Turned both devices on and off updated to the latest software. I also enter the 4 digits, then it say not working 

[Imagineer]

My watch will not sync at all at with any device since the update. I've tried everything. Remove the app, remove the device. Now the device will not be paired. It gets the four digits and then i just sits waiting until a timeout is reached.

What the h..l have you guys at FitBit done? An IPhone 3g stunt to promote new sales? No device, computer, Galaxy S8, Nokia 9, can pair with the watch now. The Nokia 9 is not really supported but works if you let it sync all day (until the new update that is). Please help to reset my watch!

[Albacor]

I just change my phone to a new Samsung A70 with Android 9 (released March 2019) now it won't pair with my phone any more! i did an upgrade the software on my Fitbit 2 from my old phone an A5 (2017) recently; can't sync nor pair with my new phone! i found out that from their website that my new phone the A70 is not compatible!  it sucks ! i have to sell it, or throw it away!  useless ! 

[Greyhoundfun]

The sync is not working properly on my device either.  This has been going on for the last 1-2 weeks since the app update.  I have had the phone and charge 2 for a while so it should not be a hardware issue.  Something in the update changed the ability for the device to sync properly.  Sometimes it works and other times it will not, however, the refresh on the app dashboard is fine.

This is really getting frustrating.  I hope they notice all these different posts and create a fix soon!

[Charge-2]

I finally got mine yo work and keep working I deleted the app and reloaded
it. The format is a little different on the phone now.

After turning my phone off and bluetooth off I restarted my phone and
turned the bluetooth back on.

Next I put the charger on my phone and plugged it in.

Then with the phone charging I pushed the button on the side and held it in
till a number came up on the phone screen.

It’s been syncing ever since and it plussed all the back data in so no info
is missing. I have an iPhone. Good luck.

[deocamdata]

XS MAX .... the same problem with the sync ....

Trying everything .... no results

[Charge-2]

I finally got my X Max to sync. Has to be charging while you push the
button. A code number comes up and it synced.

Before this I deleted the app and re added it. Turned the bluetooth off
turned the phone off, turned the phone on and turned the bluetooth on.

It did take two times of pushing the Fitbit button and seeing the code it
finally synced and has stayed synced.

I gave up once but it finally synced and the last weeks data was all there.
Not happy they didn’t warn us before the update because they had to know it
would screw up the Charge 2 Fitbit.

The format on the phone has changed also.

Good luck. 🍀

[Caymanbino]

I have the latest update - charge 2 is still not staying in sync with my phone and text messages aren't coming through properly. It isn't convenient to have to restart my phone/Bluetooth every time I want my fitbit to sync.

[Imagineer]

I contacted support and the only answer was that they don't take any responsibility for their updates if they crash your unit if i'ts older than 2 years. They did an "Apple 3g" and said that I must buy a new unit from them even though it was an action they did that crashed the clock. The legal implications of this is very unclear according to my lawer since they sold it to a electronics company in my country that in turn sold it to me. They did however accept the sale and responsibility of if as they submitted new udates on a regular basis to keep it working. It will be interesting to see what happens with issues like this since they get more and more common. My watch is toast and will not be usable ever again. Not very impressed...

[SunsetRunner]

I also got the "new, sleek" application update that managed to kill my Charge 2 once and for all. I had it a few years, went through many phones - but my Fitbit device never had problems syncing. The last update buried it. The tracker either cannot be found, sync takes forever, sync fails, etc. Restarted, resetted, removed, reinstalled - no joy. It worked fine on this particular phone to the exact moment when the "new, sleek" bollocks came around and ruined everything. "New" me hole, what was wrong with the old version, apart from fact that it just worked as designed?

[SunsetRunner]

I contacted support and the only answer was that they don't take any responsibility for their updates if they crash your unit if i'ts older than 2 years.

A golden rule: if any company breaks/slows down my device through a software update they can be 100% sure I will never, ever go near that brand again.

[Charge-2]

That’s the same reason I left Windows.