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Charge 2 getting stuck randomly

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‎08-31-2019 04:16 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-31-2019 04:16 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

The last few weeks my charge 2 gets stuck on the good morning message and then stops counting steps. It can happen at anytime during the day. Sometimes restarting it works, sometimes it doesn't. I'm starting to get very frustrated with it.

 

 

Moderator edit: updated subject for clarity

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‎09-01-2019 12:17 - last edited on ‎12-25-2024 10:05 by Fitbit Moderator

‎09-01-2019 12:17 - last edited on ‎12-25-2024 10:05 by Fitbit Moderator

@Indii Welcome! It's great to see you around! 

Let me help you with your Charge 2 getting stuck and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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