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Charge 2 not syncing

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‎10-12-2019 12:10 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-12-2019 12:10 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My Charge 2 stopped syncing, Using Samsung A40 but wife has identical phone and tracker but hers is ok... when set up device phone says it's found my tracker and tracker displays code but won't communicate again ... tried all the resets, app reset etc but still nothing... suggestions?

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‎10-13-2019 11:28

‎10-13-2019 11:28

@Iomdan Welcome! It's nice to have you on board! 

 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-19-2019 03:31

In response to AlvaroFitbit

‎10-19-2019 03:31

Carried out all those instructions but still won't sync

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