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Exclamation mark after updating

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‎10-14-2019 19:54 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-14-2019 19:54 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My Fitbit Charge 2 was running an update.  Now there is just an exclamation point.  My IPhone is iOS 13.1.2.  My Fitbit will not do anything.  I have tried turning it off and on and just the exclamation point comes back.  It is fully charged or was prior to running the update.  I do not know how to correct this problem. 

 

Moderator edit: updated subject for clarity

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‎10-20-2019 19:36

‎10-20-2019 19:36

Hi @Jjoysned. Welcome to the Forums. I'm sorry for the delayed response.

 

I've moved your post to this board so you can receive more related responses about this situation, and to keep our forums organized.

 

Thanks for sharing detailed information about your Charge 2's behavior, as well for the steps tried on your own. I'm glad that your Charge 2 was able to sync and although you've tried troubleshooting it, I'd recommend to give a try to the following steps in the given order:

 

  1. Clean the contacts on your Charge 2 and charging cable.
  2. Charge your Fitbit device for about 2 hours.
  3. If the exclamation mark keeps being displayed, please try a different USB port or a UL-certified wall charger.
  4. Restart your Charge 2 to refresh its settings.

 

If the issue persists, please take a picture of your Charge 2 screen and share it with me so I can take a deeper look. You can check this post for instructions on how to attach a file in your reply.

 

Let me know the outcome.

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