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Charge 2 not syncing

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‎05-05-2020 10:34 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-05-2020 10:34 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

My Fitbit charge 2 is not syncing - is there any reason why ? On turning on the app the ststem gave me a message to turn on Bluetooth , but it was already on - so i am confused . 

 

 

Moderator edit: updated subject for clarity

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‎05-13-2020 08:12

‎05-13-2020 08:12

@RosieLey Welcome to the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not syncing. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎05-13-2020 08:58

‎05-13-2020 08:58

I had the same problem and followed all the suggestions I could find.  Finally out of frustration, I removed the app from my phone, shutoff/restarted the phone, added the app again... and it worked!   Good luck!

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