Charge 2 not syncing

[Sandy_one]

I have been having issues syncing my charge 2 and tried deleting 😟. Now it won't link up. It sends the code then fails to find it. Help needed please, 

[Pee_Bee]

When you search the internet you will find a lot of suggestions to fix this. I tried all of them: nothing helped.
I finaly took a laptop (with Bleutooth) and installed the Windows Fitbit app on it. Then entered my account and I was able to connect to my charge 2.
The amazing thing was that my connection with my Android phone was establised too again!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sandy_one @Pee_Bee.

@Sandy_one I am sorry to hear about the difficulty you're experiencing trying to connect your Charge 2. Thank you for providing the additional details, I understand how you are feeling and I am here to assist you. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

@Pee_Bee I appreciate your participation in the Forums and sharing your solution. Thank you for your time and efforts to help other users. 

Let me know if you have any questions.

[tdgreena]

@Sandy_one , I had the exact same problem. My solution was to log on to fitbit.com on my laptop and re-add my Charge 2. It then did a firmware update. For whatever reason, the firmware update was not able to be done on my cellphone. My Charge 2 now shows as a device on my cellphone and I have no more issues syncing.

[LiliyaFitbit]

Welcome to the Fitbit Community, @tdgreena.

Thank you for joining the thread and sharing your experience and solution. I am sure this information will be helpful to other users. Thank you for your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!